The aim of this page is to identify common faults in TomTom devices that we can repair.
We try to offer useful information concerning the causes and symptoms of a faulty TomTom in order to help you identify your sat nav problem so that we can repair your unit as quickly as possible.
We offer professional, cost effective TomTom repairs by qualified engineers to any UK postcode address.
For more information you can fill out the enquiry form with your details and we`ll contact you back soon.
Whatever is causing your TomTom not to work, we understand the hassle it can cause to your important car journeys and thus we always aim to identify and resolve the problem in your device.
These are some of the common problems which can indicate that your TomTom device needs a repair by our reliable and fast engineers:
• Damaged Or Broken TomTom Screen
• Red Cross On Display
• TomTom Not Switching On (but the green light is on when connected to the external power supply)
• Non Responsive Touch
• Corrupt Firmware
• Damaged SD Card
• Replacement Battery
• Replacement Speaker
• Charge/Sync Port Problem
• Damaged Casing
Here are some common questions bought up during TomTom repairs.
What is the Green Light of Death?
Your TomTom battery is fully charged and you turn it on. Nothing happens, the screen is blank and there is no sound, but the little green light is lit up. This is usually caused by a power overload to your system.
The most likely cause is the car charger having developed a fault and pushing 12 volts through your TomTom instead of the permitted 5 volts. Numerous chips on the motherboard will have been blown/fried. This can be replaced.
What is the DCP - Damaged Charger Port?
Your TomTom battery is fully charged and you turn it on. The little green light is lit up. Then a couple of minutes later it shuts down. The green light `flickers` or just does not light up at all. These cause of this problem is due to a faulty charger socket and the battery is not charging properly.
When we receive a unit and SD card, we will always examine and carry out the repair. If the repair is different from your fault description when filling in the form, we will let you know what needs to be done.
Please do not try to repair the TomTom unit yourself. In most cases it will simply make the repair a lot more difficult. Don`t let your expert friend update the software unless you are 100% certain you know what he or she is doing.
For further information on our repair service or to enquire about any other fault, simply fill in the enquiry form and our team of friendly staff will contact you back soon.
will not take full post code only half of it then i have to scroll through hundreds of names to get to the one i want .too time consumingMr
tom tom one traffic will not turn on. when 12v cable attached green light on cable goes out. when connected to laptop shows no device connected.Mrs
go live x will not hold a charge. will only work in car on car charger or on laptop. will not connect to tom tom serviceshd trafic google and so on even after renewing subscriptions. it also takes up to 1 minute to get a satalite fix after planing route. i have had this device for just over a year and only used it about a dozen times. thank youMark
x live in continuous reboot and not fixed by re formatting or loading new application etc now also have error message saying some files missing so cant restoreJohn
will not get passed the tom tom start up and keeps routing round to the beginning trying to load. a green screen also appears if you hold the on button down.Mark
whenever turned on just goes through setting up options language leftright handed time and voice. then goes back to language and repeats options againNeil
this is a new tomtom but there is no sound or drum roll i have checked the obvious it has been working but now stopped.everything else is working finethank youPaul
despite being plugged in to my usb in the van and my computer there is no life in the unit at all. please can you helpSteve
have just bought unit second hand from ebay. it will not power up. i have tried resetting it but to no availNeil